Refund policy

At KPLUS, our foremost priority is ensuring your complete satisfaction with every purchase. In the event that you find yourself less than satisfied for any reason, you can contact us at contactkplus@jetholdings.co, and we will do our best to address your concerns.

Exchange Policy

To be eligible for an exchange, (1) the request must be submitted within 7 days of receipt, which means you have 7 days after receiving your item(s) to request an exchange. This exchange policy is specifically for manufacturing defects only.

(2) Items must be in the same condition you received them, with tags attached, in their original packaging, and unused condition with no visible signs of wear.

(3) Proof of purchase or receipt is required.

To start an exchange, you can contact us at contactkplus@jetholdings.co. If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting will not be accepted.

Return Address:
KPLUS Eyewear,
176 Orchard Road
The Centrepoint 01-33/33A
Singapore 238848

or otherwise as instructed.

You can always contact us for any exchange questions at contactkplus@jetholdings.co.

Damages and issues

Please inspect your order upon receipt and contact us immediately if items are defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Please provide a detailed description of the problem with photo evidence of the damage.

All products are shipped with standard frame adjustments for optimal balance and comfort. Due to individual facial differences, the initial fit may not be perfect. This is not considered a defect, and exchanges are not available for such cases. For personalized fitting services, you can drop by our store, and our team will help you out.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.